Royal Air Force Benevolent Fund

We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.

Every personal alarm connects you to our UK-based Emergency Response Team, available 24/7 when help is needed.

Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.

Our digital personal alarms work without a landline, making them quick and easy to set up at home.

No hidden costs, with calls, data and repairs included for simple, transparent pricing.

Order today and receive your alarm with fast, reliable next working day delivery.

Our personal alarms provide reassurance while helping families feel confident that support is always close by.

A personal alarm is a small wearable device that connects you to a 24-hour Emergency Resolution Team at the press of a button.

When the alarm is activated, a trained operator speaks with you through the device and arranges help if needed, such as contacting a family member, neighbour or the emergency services.

When a personal alarm is activated, the call is answered by a trained operator in a 24/7 alarm monitoring centre. The operator will speak with you through the alarm and arrange the right help based on your situation and emergency contacts.

Our UK Emergency Resolution Team aims to answer alarm calls within 30 seconds, so you’re not left waiting when you need help. You’ll be connected to a trained team member who can speak with you straight away and arrange the right support.

If you press your alarm and are unable to speak, our team will still know who you are and where you are calling from. They will follow your agreed emergency plan and arrange help, including contacting your emergency contacts or the emergency services if needed.

If you fall, you can press the alarm button to connect with the response team, who will speak with you and arrange help if needed.

If you have a fall alarm, it can automatically send an alert if a fall is detected, even if you cannot press the button yourself.

Setting up a personal alarm is quick and straightforward. Most alarms simply need to be plugged in and tested by pressing the button to connect to the Emergency Resolution Team.

Clear instructions are provided, and our team is always available if you need help.

If the button is pressed accidentally, the Emergency Resolution Team will simply check that you are safe. You can let them know it was a false alarm and no further action will be taken.

Most alarms also let you cancel a false alarm call.

Yes. Our alarms are designed to be simple to use, with a single button to call for help. They are lightweight, comfortable to wear and require very little technical knowledge.

If you have a long-term illness or disability, you may be eligible for VAT exemption, which could save 20% on the cost of your personal alarm. Many people qualify if a medical condition affects daily life or mobility.

When you order, we will guide you through the simple process of claiming VAT exemption. Find out more about VAT exemption and applicable medical conditions.

No. Modern digital alarms work using mobile networks, so they do not require a landline or internet connection.

Yes. Most personal alarms use mobile networks or digital base units rather than WiFi. This means the alarm continues working even if your home internet connection is unavailable.

Some alarms are designed for use at home, while GPS alarms work wherever you go in the UK, as long as there is mobile network coverage.

A personal alarm can be easier to use in an emergency because it is worn at all times and works with a single button press. Unlike a mobile phone, there is no need to unlock the device, search contacts or dial a number to get help.